Terms & Conditions
If you’re unhappy with your purchase, please let us know.
If the unwanted item is returned in the same condition as sold and is accompanied by the original receipt within a 14 day period, we can refund you in full by the original payment method, or offer you an exchange.
Please allow up to 7 working days after we receive the goods for the refund to be credited to your bank account.
Send all returns to: Kids 2 Teens, 40 North Street, Skibbereen, Co. Cork, P81 EP65 accompanied by the original invoice sent with the item with written reason stated on it for return.
Please note that you will be responsible for all transport costs when returning an item to us. Postage fees cannot be refunded.
If the original purchase was made with a credit/debit card, that card must be available when the refund is made.
Refunds will be refused for items returned without an original receipt.
We reserve the right to refuse a return under this policy, if the goods are not in a resalable, as sold condition.
As sold condition means that the goods are the same condition, in their original packaging with all documentation, and the item and its packaging are undamaged / unused / unworn.
We do not offer refunds or exchanges on sale / marked / sold-as-seen items.
We do not offer refunds on SALE items up to 50% however, we will accommodate you as best we can with an exchange but this may not always be possible.
You have 5 working days to do this, it is very important your purchase is returned as quickly as possible for an exchange.
No refund or exchange will be considered on stock reduced by 50% Plus / Clearance.
Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.
Under the Act the purchaser of goods has a number of rights, including that:
- goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.
- goods must be fit for their purpose – they must do what they are reasonably expected to do.
- goods must be as described – the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.
These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.
There may be circumstances where you are not entitled to a remedy.
For further information about your consumer rights, visit the Competition and Consumer Protection Commission.